Returns & Exchanges
At HockeyShot, we are committed to providing the highest quality training gear to help you elevate your game. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Gear
Ensure all items are in their original, unused condition with the packaging intact, and securely pack them into a shipping box.
Print and Attach Label
Download and print the prepaid shipping label provided by the portal and affix it to the outside of your package, covering any old labels.
Ship and Track
Drop off your package at the designated carrier location; once we receive and inspect the gear, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing